Then we arrive and we check in, they give her a room key, she goes to her room (238) and then gets a phone call. She had gotten her first ever offer for a complimentary room, and called to book for Sunday night, was given a room and confirmation number. If you get a complimentary offer or get a room after calling, don't be surprised if you get there and they tell you they made a mistake! It has happened twice now.once to me and now to my sister.